| Info |
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This is only for on-premise. |
We may ask you to send us the support.tar file. Follow the steps:
...
Starting from version 2.10.0 it is not possible anymore to get the support tar in the cockpit by admins. The logs can only be fetched by someone which has access to the host-machine on which the server is running. Reason: The containers run as non-root. Therefore writing to the host is disabled because of security restrictions and therefore the logs of the containers can not be grabbed by the application itself anymore. |
Instructions
- A sys-admin needs to login to the host on which the server (docker) is running
- Navigate to the folder on which you have the piplanning-server installed
Execute:
Code Block language bash ./scripts/archive_logs.sh- Grab the archive from the ./logs folder (its filename is <date>-<time>.tar.gz) and send it to Rentouch for further inspection