Starting from 2020, we switched to the webapp (before we had a native desktop app). 

Requirements

• Cloud & Onprem:
  • Chrome-browser
•  Cloud:
  • You will need to allow websocket connections on port 443
  • Make sure your network does not drop them regularly (can happen because of firewalls / proxies)
  • Outgoing connections to the IP 194.182.164.217 (until April 10. 2020: 159.100.246.194)

  • We switched the IP to 194.182.164.217. (You can still use the old by a workaround, please contact Rentouch for that)

• Onprem:
  • Depending on your setup: websocket connections on port 443 or 80
  • Make sure your network does not drop them regularly (can happen because of firewalls / proxies)